No Plans to Compensate Penniless Customers, Southwest Says

[Note:  Story updated to reflect change in Southwest’s position on compensating overcharged passengers]

Southwest Airlines does not plan to offer any additional compensation to customers affected by a mishap that left an untold number of passengers charged up to dozens of times for one reservation, Southwest spokeswoman Ashley Dillon told WABE Sunday. [The following day, the airline said it would compensate passengers with a $150 travel voucher.]

Adding insult to injury, federal law allows banks up to 10 days to credit refunds to customers, even after a merchant issues a refund.