UPS to Customers: We’re Making Changes
UPS says with few exceptions it’s now caught up on metro Atlanta deliveries delayed by last week’s winter weather.
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Even so, the Sandy Springs-based shipper continues to work how it handles weather delays.
Company spokeswoman Susan Rosenberg says the company understands it let down consumers.
“We listen to what customers say, and we actually are making changes,” she says.
Rosenberg says internally, UPS is looking at how it forecasts volume, its capacity to move shipments, and whether it needs to upgrade facilities.
But she says Brown is also revising its direct communications with customers.
“How can we simplify them? How can we proactively reach out to customers whether they’re the shipper or receiver to understand what’s happening in a very complex transportation network.”
The latest winter weather across the Midwest and Northeast has affected some shipments coming into Atlanta, but Rosenberg says it’s not causing anything like last week’s backlog.
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